Frequently Asked Questions
Everything you need to know about shopping with Evamats
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Evamats, we prioritize ethical production. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.